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STANDAR 3 REFUND POLICY


Overseas Students

Lifetime International Training College has a fair and equitable refund policy and procedure that is compliant with AQTF and ESOS requirements. This policy is provided to students prior to any contract being written, Agreement signed OR prior to any payment of the course (whichever happens first). Lifetime International Training College. Pty Ltd acknowledges that Government Legislation requires tuition fees and application fees to be refunded in full if: • The course does not start on the agreed starting date which is notified in the Offer Letter • The course stops being provided after it starts and before it is completed • The course is not provided fully to the student because the college has a sanction imposed by a government regulator • If the College defaults, refunds will be granted in accordance with the provisions of the ESOS Act 2000 and the ESOS Regulations 2001 Refunds under the above conditions (provider default) will be paid in full to the student within 14 days after the default). Lifetime International Training College Pty Ltd may arrange for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to refunding course money. Where the student agrees to this arrangement, the College will not be liable to refund the money owed for the original enrolment. Circumstances where no REFUND will be provided • A refund will NOT be provided in any circumstances where the student has supplied fraudulent, forged or deliberately misleading documentation. • A refund will NOT be provided where the student has had their enrolment terminated due to either academic or behavioural misconduct. In making a contract to enroll in a course(s) at the MCT the Applicant acknowledges: 1. That the information provided by the Applicant in their application is complete and correct. 2. Agrees to be bound by the College rules and regulations and any amendments made to the rules and regulations. 3. Agrees to undertake a testing requirement prior to any course entry, if deemed necessary by the College. 4. Agrees to update the College on any change of contact details as soon as practicable. 5. Agrees to observe Department of Immigration and Border Protection student visa requirements. 6. Agrees to pay all fees required on or by the due date as notified in writing by College or as per the invoice. A penalty of $100 per month applies for late payment. 7. The College will access these fees in accordance with the procedures established by the State Government and DEEWR. 8. Changes or variations to the student contract will attract a $30 administrative fee for each requested change. This fee is also applicable to changes requested on issued CoEs prior to and after the commencement dates of the relevant courses, as per the CoEs. 9. The College reserves the right to accept or reject any application for enrolment at its discretion. 10. The College reserves the right to cancel any course prior to the commencement date of the course should it deem it necessary and in that event, shall refund all payments received from the Applicant. 11. Refunds are made in accordance with the policy below and full refunds of amounts owed to the student will be made within 28 working days.


Deposit of Fees (SVP and Non- SVP)

A deposit of 25 % of the tuition for the first course plus, a deposit of 10% of the tuition fees for each subsequent courses is payable to secure a place in a course under the SVP program at Lifetime International Training College. SVP courses must include at least one Advance Diploma Qualification..

If your application for a student visa is rejected or Lifetime International Training College is unable to offer the course/s there will be a REFUND as per College Policy. (Please familiarise yourself with the Refund Policy).

The term “Overseas Student” includes an intending overseas student .


Refund Conditions

Please refer to the Refund Policy Condition on our Forms and Policies page.


Application for Refund

  • If a student wishes to withdraw their enrolment, they are required to complete a Lifetime Application for a refund form and forward it to The Registrar.
  • If the reason for withdrawal is due to Student’s default, your application will be processed within 28 days of the application being received.
  • The application should arrive at Lifetime prior to course commencement (see Refund Conditions for details of expected refund amounts).
  • If MCT is unable to offer the course, the refund will be processed within 14 days.
  • If Lifetime defaults the student is covered by the provisions of the ESOS Act 2000 and the ESOS regulations 2001. Please note this before making payment to Lifetime or signing the offer letter.

Provider Default

In the unlikely event that Lifetime is unable to deliver your course in full, you will be offered a refund of all course monies you have paid to date or alternately, Lifetime will offer you the opportunity of studying in an alternative course at no extra cost to you. Students may choose preferred option.

Students will be required to sign an agreement outlining preferred options co-signed by the Chief Executive Officer.

Should students choose the refund option, the refund will be paid with 14 days of the day on which the course ceased being provided.

If Lifetime is unable to provide a refund or place you in an alternative course the Commonwealth Government Tuition Protection Service (TPS) will place you in a suitable alternative course at no extra cost to you.

Finally, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.


Student Rights

All monies received are placed in a separate holding account and are not accessed until the course commences. A relevant proportion of the fees for the course will remain in that account until the course is completed to ensure pro-rata refunds are available for eligible students.

Lifetime International Training College offers “Student Payment Plan” to assist students to spread the payment load. This plan is tailored to suite individuals after commencing at the College. However, an application for “Student Payment Plan” is required prior commencement. An administration fee of $100 (non-refundable) is applicable.

Lifetime International Training College undertakes not to charge more than 50% of the course fees prior to commencement.


Protection of Fees

All monies received are placed in a separate holding account and are not accessed until the course commences. A relevant proportion of the fees for the course will remain in that account until the course is completed to ensure pro-rata refunds are available for eligible students.

Lifetime International Training College Pty Ltd offers “Student Payment Plan” to assist students to spread the payment load. This plan is tailored to suite individuals after commencing at the College. However, an application for “Student Payment Plan” is required prior commencement. An administration fee of $100 (non-refundable) is applicable.

Lifetime International Training College Pty Ltd undertakes not to charge more than 50% of the course fees prior to commencement.


Recipient of Refund

Lifetime International Training College will pay the refund to the person who enters into the contract with the Registered Training Provider, unless the person gives a written direction to Lifetime to pay the refund to someone else – (The legislation does not allow the refund to be paid to an agent.)

The refund will be paid in the same currency in which the fees were paid unless this is impractical. All bank transfer refund will incur bank fee charges.

The refund will be paid no later than 28 days after it is lodged with Lifetime .


Provision of refund information to students

The refund policy will be given to students in their handbook prior to enrolment (signing of contract) and made accessible on the Lifetime’s website. It will also be explained at induction and orientation so that it is clearly understood by overseas students.

Course deferment, suspension of studies, or cancellation (Procedure for application for deferment is available in the student information guide).


Grounds for deferment or suspension or cancellation

Lifetime may grant deferral of commencement of studies or suspension of studies for students who request such a change to their enrolment status on the grounds of compassionate or compelling circumstances. These include but are not limited to:


• serious illness or injury, where a medical certificate states that the student was unable to attend classes;
• bereavement of close family members such as parents or grandparents (where possible, a death certificate should be provided);
• major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies; or
• a traumatic experience which could include:
involvement in, or witnessing of a serious accident; or
witnessing or being the victim of a serious crime, and this has impacted on the student (these cases should be supported by police or psychologists’ reports)
• where Lifetime was unable to offer a pre-requisite unit; or
• inability to begin studying on the course commencement date due to delay in receiving a student visa
• student failure to meet unit prerequisites,
• unavailability of units/subjects,
• non-payment of fees
• student behavior


Student Release prior to completion of six months into the principal course


• Standards 7 and 8 of the National Code provide the grounds upon wish a student maybe released.
• Lifetime International Training College Pty Ltd may not release a student if the application for release is inconsistent with the standards in the National Code.
• A copy of the National Code is available on request.


Arrival and Orientation

If you have enrolled in any course, it is advisable to arrive at least one week prior to course commencement for enrolment and orientation. Class shifts are determined on a first-come-first-served basis.

Orientation is held on the Friday before your commencement date.


Privacy Statement

Lifetime will meet the requirements of the Privacy Act 2001 in relation to the protection of student information. Lifetime is required under the ESOS Act 2000 to inform Department of Immigration and Border Protection about changes to enrolment details and breaches to visa conditions. Information supplied by the student may be made available to Commonwealth and State Government Departments or their agencies and the Fund Manager of the ESOS Assurance Fund pursuant to obligations under the ESOS Act 2000 and the National
Code 2007.



Administration Fee - $250.00

Your application will not be processed until we confirm your payment.