This qualification applies to community work delivered through a broad range of services, which provide support to individuals and groups. This level is appropriate for support workers, case workers and client contact officers and generally, these positions have direct contact with clients, Identify presenting needs and Refer to appropriate services and support. At this level support workers and caseworkers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others. Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved. This qualification is available as a broad-based qualification or with a focus on either community services or community development work.
Occupational Titles May Include:
Community care worker, Intake and referral worker, Neighbourhood centre worker, Recreational activities officer, Residential support worker, Support worker, Juvenile Justice Officer, Youth Housing Support Worker or Youth Worker.
A summary of the employability skills developed through this qualification can be downloaded below:
NB: enter course code CHC30112.
|Course Code||Core Units of Competence|
|CHCADMIN305F||Work within the administration protocols of the organisation|
|CHCCD412B||Work within a community development framework|
|CHCCOM302D||Communicate appropriately with clients and colleagues|
|CHCCS308B||Provide first point of contact|
|CHCCS411C||Work effectively in the community sector|
|CHCNET301D||Participate in networks|
|CHCORG303C||Participate effectively in the work environment|
|HLTWHS300A||Contribute to WHS processes|
|Course Code||Elective Units of Competence|
|CHCCS401C||Facilitate responsible behaviour|
|CHCCS422B||Respond holistically to client issues and refer appropriately|
|CHCGROUP302D||Support group activities|
|CHCMH301C||Work effectively in mental health|
|CHCYTH301E||Work effectively with young people|