Student Information Book
On behalf of the staff at Lifetime International Training College (LITC), we would like to welcome you.
To help you to understand the way the college works and to help you get the most from your studies, we have provided this Student Handbook which we hope will answer many of the questions you have about studying with us.
Please read the handbook carefully and if there is anything you don’t understand, please ask your teacher or a staff member to explain.
This handbook is updated regularly to accommodate changes in government policy and changes within our organisation and is always available in its latest version in soft copy is always available on our website at www.lifetime.qld.edu.au or via hardcopy at reception or on display in the office.
Please complete the student acknowledgement declaration form and hand it in at reception prior to attending your first class.
We thank you for giving us the opportunity to be a part of your career journey.
Lifetime International Training College
Lifetime International Training College is a private Registered Training Organisation that was established in 1998. At Lifetime we are committed to providing flexible, supportive and quality education to meet the changing needs of the community. We believe it is important to promote equity and personal value to all students who engage or interact in the college’s activities. As a student at LITC you will be able to engage, learn and interact in a wide range of activities and experiences with a variety of people from various backgrounds.
Lifetime International Training College is dedicated to providing a high standard of training to meet the personal and career objectives of students. Our trainers are industry-experienced professionals committed to remaining up to date with the latest industry skills and knowledge together with providing flexible and relevant training.
LITC offers student kitchen facilities and access to student resources throughout their study. LITC utilizes a variety of electronic teaching aids and equipment.
LITC office hours of are: 8:30am to 5:00pm Monday to Friday.
Students are responsible for their own vehicles and are required to park their vehicles off campus. For fee charges and parking advice please refer to the Gold Coast City Council parking website at: http://www.goldcoast.qld.gov.au /t_standard2.aspx?pid=321
All the staff members at LITC are here to assist you with your studies. We encourage you to talk to us at anytime to discuss any problems you may have. The college staff members are:
Meet Our Staff
Lifetime International Training College currently offers the following nationally recognized courses:
Certificate III Courses:
CHC30112 Certificate III in Community Services Work
CHC30212 Certificate III in Aged Care
CHC30312 Certificate III in Home and Community Care
CHC30712 Certificate III in Children’s Services
HLT32612 Certificate III in Pathology
CHC30408 Certificate III in Disability
Certificate IV Courses:
BSB40207 Certificate IV in Business
CHC40108 Certificate IV in Aged Care
CHC40608 Certificate IV in Leisure and Health
CHC40708 Certificate IV in Community Services Work
TAE 40110 Certificate IV in Training and Assessment
BSB50207 Diploma of Business
CHC50612 Diploma of Community Services Work
CHC50908 Diploma of Children’s Services (Early childhood education and care)
Click below to view the course information page for domestic students:
All trainers and assessors at LITC comply with the Standards for National VET Regulator (NVR) Registered Training Organisations (2012). They hold a minimum of
• A certificate IV in Assessment and Workplace Training (TAE40110)
• Current industry experience in the relevant industry,
• Relevant qualification to at least the same level being delivered and assessed.
• Current “Blue card” working with children check.
LITC recognises that students have the right to:
• Expect LITC to provide high quality training that recognises and appreciates their individual learning styles and needs.
• Have access to all LITC services regardless of educational background, gender, marital status, sexual preference, race, colour, pregnancy, national origin, ethnic or socio-economic background, physical or intellectual impairment, and religious or political affiliation.
• Have their prior learning, acquired competencies, and experience appropriately recognised in determining their requirements for training and assessment.
• Be advised of the learning outcomes and prescribed assessment tasks for the training program of their choice prior to its commencement.
• Appeal for a review of the results of an assessment.
• Expect to achieve the published learning outcomes from their training program, if they, in turn, devote the necessary time and diligence to it.
• Learn from fully qualified, competent and diligent Trainers who observe their responsibility to address students learning needs, assist them to achieve the course outcomes, and assess their students work fairly.
• Learn in an appropriately appointed, safe and clean learning environment, free of all forms of harassment and discrimination.
• Be treated with dignity and fairness.
• Expect that we will be ethical and open in our dealings, our communications and our advertising.
• Expect that we will observe our duty of care to them.
• Efficient handling of administrative matters and in the processing of fees, concessions, refunds etc.
• Privacy and confidentiality, and secure storage of their records in accordance with our policies, to the extent permitted by law.
Students are responsible for:
• Understanding and accepting the enrolment conditions for the courses they undertake.
• Providing accurate information about themselves at time of enrolment, and advising us of any changes to their address or phone numbers.
• Paying of all fees and charges associated with their course and providing their own course requirements as notified.
• Recognising the rights of staff and other students to be treated with dignity and fairness, and behaving in an appropriate and acceptable manner towards them.
• Regular and punctual attendance.
• Ensuring they attend classes sober and drug free, and smoke only in nominated smoking areas or open areas away from other people.
• The security of their personal possessions while attending a course.
• Promptly reporting all incidents of harassment or injury to the LITC administration office.
• Respecting LITC property and observing policy guidelines and instructions for the use of equipment.
• Seeking clarification of their rights and responsibilities when in doubt.
• Compliance with student visa conditions where applicable.
Expectations of Students
To avoid any confusion in the future, the following expectations of behaviour are provided. Compliance with these expectations is required by all students. Failure to do so may result in cancellation of your enrolment.
• Abide by copyright and plagiarism laws and legislation
• Comply with workplace health and safety regulations at all times
• Comply with anti-discrimination legislation at all times. This includes but is not limited to equal opportunity, racial vilification and disability discrimination
• Comply with workplace harassment, victimisation and bullying regulations at all times
• Ensure that behaviour is of a level acceptable to the workplace/ classroom at all times
• Complete training and assessment activities within agreed timeframes
• Communicate any difficulties with completion of activities or assessment with your Trainer
• Inform your Trainer in advance of any intended absences
• Inform your Trainer immediately should you be unable to attend class or vocational placement due to illness or other reasons
• Inform your Trainer if you have a medical condition that may affect your participation within a course or affect those with whom you may be training.
You are about to consider becoming a student in the process that can result in achieving nationally accredited qualifications.
This qualification can only be delivered to you in Queensland by an organization that has met the required standards of the Department of Education and Training and the Arts (DETA QLD)
The required standards are defined in the Australian Quality Training Framework (AQTF 2010). DETA QLD audits Registered Training Organisations (RTO’s) to ensure compliance against these standards.
A newly registered RTO will be audited within the first 12 months of operation to ensure compliance to the AQTF 2010 standards and will be re-audited during the subsequent five year registration period.
These standards and the auditing process are intended to provide the basis for a nationally consistent, high quality vocational education and training system.
Details of AQTF 2010 in hard copy can be viewed upon request to the college administration staff at reception or you can click below to view them online:
Prior to enrolment, students will be issued with a pre-enrolment pack. This pack will include: - A student handbook, enrolment form, about LITC form, brochure, direct debit form and course information about their preferred course. All students are required to complete an enrolment application form and any other supporting documents prior to the commencement of the training.
Upon receipt of the completed enrolment form and any other supportive documents along with payment, LITC will issue the applicant with a post enrolment pack that includes: A confirmation of enrolment letter, trainer details form, training plan record form and LITC Calendar. Students are advised to keep their confirmation of enrolment letter as this letter may be used as proof of studies.
LITC aims to provide a positive and rewarding learning experience for all of its students. Our enrolment form asks students to provide information on their learning needs and LITC requires all students to complete a Language Literacy and Numeracy Test prior to the commencement of their training.
Should the test results indicate that there may be difficulties completing the course or the on the job component of their course, then the applicant will be advised steps that can be taken to assist with meeting the requirements of course entry.
Students must discuss with Administration staff any concerns they have about their capacity to participate due to Language, Literacy or Numeracy difficulties.
Students are responsible for notifying the college of any change of personal details. Such details include: Address, Surname, Contact Telephone number or email. Students must complete a “Change of Personal Details Form.” This form is located at reception or from your trainer.
Lifetime International Training College is dedicated to providing a high standard of service to students. Students can contact their trainer by phone, email, post or fax during office hours if they require assistance.
We endeavour to respond to our students as quickly as possible but students are reminded that our trainers do have other students and classes to attend to.
We will provide feedback on assessments within 10 working days. LITC trainers can provide assistance with vocational advice as well as course information and support.
Should students require further support, Lifetime International Training College can assist in identifying the appropriate support service as well as organising access to such a service. Services referred to may include but are not limited to language, literacy and numeracy and counseling. It should be noted that such services may attract an additional fee to the service provider. Such fees are the responsibility of the student should they seek to utilize such service. Funding maybe available to eligible applicants.
All course entry requirements differ and depend upon the training package standards for individual courses. LITC’s course entry requirements are located on each individual flyer. Students can enquire via website, via email or reception desk for more information.
External or Correspondence Training/ Online
After enrolment, you will be assigned a trainer who will offer students support through email, fax and via phone calls.
External students, who are studying off campus, are expected to complete their work as per the training plan provided in the post enrolment pack. It is the responsibility of the student to request assistance or study materials where necessary by contacting their trainer.
All external students are welcome to come into the college for private study (via appointment only). Students can access college resources (Books, DVD’s, computers or internet). Optional tutorials are available to students.
Tutorials are held on specified days and the days will be determined by the course trainer’s availability and are subject to the approval of the college Director.
On the first day of studies, all new students are required to register at reception 15 minutes prior to starting class.
Administration staff will direct the students to their appropriate classroom. Content of student handbook, location of facilities and fire evacuation procedures will be explained by their trainer as necessary.
Attendance and Punctuality
LITC Trainers keep an official record of student’s attendance throughout each course. If students are unable to attend class or vocational placement due to sickness, or some other reason, it is the student’s responsibility to notify the workplace and the college. Please do not rely on others to pass on the message.
Minimum dress requirements are neat attire. If a trainer feels that a student is inappropriately dressed, the student will be advised to discuss dress standards with the Director.
Behaviour on campus
Students are expected to reflect the code of behaviour of LITC in their dealings with fellow students, members of staff and the general public. All students are expected to adhere to the rules and to co-operate in the effective running of LITC.
We strive to achieve the following “basic principles” of interpersonal behaviour:
• To be focused on the situation, issue or behaviour, not on the person.
• To assist in maintaining the self-confidence and self-esteem of others.
• To maintain constructive relationships with all staff and fellow students
• To take the initiative to assist in making things better
• To always lead by example
• To always respect the property of LITC, staff and fellow students
• To never use inappropriate language
• To never consume food or drinks in non-designated areas at LITC.
• To follow and cooperate with all LITC policies and procedures knowing that failure to do so will not be tolerated.
Because the use of mobile phones during class time distracts other students and trainers, interfering with the learning of other class members, LITC has introduced a policy for mobile phone use:
While in class students must:
• Have mobile phones either switched off, or on silent setting
• Not answer a mobile phone
• Not send text messages.
LITC premises (which include classrooms, toilets and general office areas) are smoke free zones. If students wish to smoke, they should do so in designated areas.
As the premises of LITC is open to the public, you are advised not to leave personal belongings and valuables unattended at any time. We do not accept any responsibility for the theft of student’s personal belongings.
All accidents must be reported to a LITC staff member and recorded on the accident report form (see Appendix “B”) which must be signed by the Director. Any action taken must be recorded. The next day, follow up will be completed to ensure the student’s / Staff’s well being.
In the event of a student requiring first aid, a first aid qualified trainer or staff member will administer first aid and the student must complete an incident report form. Staff may not issue any medication under any circumstances.
Students will be referred to the closest Medical Centre and if necessary the student will be accompanied by a staff member. In the case of an emergency staff will call an ambulance and stay with the student until it arrives.
You will be shown emergency evacuation procedures at your induction. Each building/area has a designated ‘safe assembly area’ and it is your responsibility to make sure you know these areas and to participate in any evacuation drill. You will also be asked to provide emergency contact details at the start of your course.
Student ID Cards
Student ID cards are available at reception. All students are entitled to receive a student ID card. Students will be required to attend the Southport Campus where student ID cards can be issued at reception.
A record will be kept on the student file regarding the date of issue to the student.
Student ID Numbers are located on your Confirmation of Enrolment Letter. This is included in the post enrolment pack. You will be required to use this student number when corresponding with the college or submitting assessment pieces.
Students may be eligible for a credit transfer if you have previously undertaken training through a Registered Training Organisation. A Credit Transfer may be granted for one or more units or a full certificate level. Three major factors need to be considered are:
• How current the qualification is
• Mapping to the current training package and
• If the training was undertaken with a Registered Training Organisation.
Recognition in Prior Learning (RPL)
Recognition in Prior Learning is the process of formal recognition for skills and knowledge gained through previous learning such as:
• Life experiences
• Previous formal learning
• Recreational or personal interests
Students may be eligible for recognition of prior learning for part or all of intended study, based on evidence of previous experiences and learning. For more information regarding RPL and how to apply, please discuss this with a specified LITC trainer.
All AQF qualifications and statements of attainment issued by other registered training organisations will be fully recognised by LITC.
Students enrolling in LITC courses will be able to use their existing qualifications issued by other RTO’s as Credit Transfer for our qualifications, provided that the Credit Transfer complies with the packaging guidelines for the qualification being sought.
An example may be that of a Certificate III Qualification. Units of competency within the Certificate III qualification may be able to be used as a Credit Transfer for a Certificate III course offered by us, effectively reducing the duration of the Certificate III course.
Collusion, plagiarism, or cheating in assignments, class assessments or examinations will not be tolerated. Trainers will advise all students of the many different ways to avoid plagiarism. Students who are proven to be involved in such activities will not be permitted to continue their course.
It is expected that a student should demonstrate continuing progress, eventually achieving competency in all units undertaken. (See noted re competency based training and assessment) Students are expected to participate actively in class discussions and activities, attend vocational placement and fulfill all course requirements. Trainers will work with students to identify areas of need and support student’s efforts to achieve competency. Opportunities are provided for students to re-sit assessments (See Assessment re-sit procedure).
LITC monitors, records and assesses the course progress of each student for each unit of the course for which the student is enrolled.
Students enrolled in training, leading to either a statement of attainment or certificate, are required to complete assessments to demonstrate competency. Competency based assessment is the process of gathering evidence to confirm that students can perform required skills and knowledge. Students need to plan for sufficient time to complete all assignments on time. It is the student’s responsibility to ensure that they understand the questions or ask their trainers for more information.
Students are expected to review class notes before attending the next class. This will assist in understanding the material given and the learning course content.
Trainers will explain each assessment task at the start of each unit.
• Students must complete and present all class assessment tasks by the due date
• Practical and group assessments will only be re-scheduled where a valid reason is given, such as a doctors certificate presented stating that a student was ill that day.
Assessments undertaken may include but not limited to:
• Written/ oral questions
• Practical Demonstrations
• Completion of case studies
• Development of a portfolio
• Work Samples
• Third Party Reports
Competency based assessment does not use a marking scale rather the student is deemed competent or not yet competent.
If Students achieve competency in all the performance criteria for a unit, they will be marked C for Competent; if not they will be marked NYC for Not Yet Competent. Students concerned about their results should refer to LITC’s Appeal Procedure and Re-sit Policy.
Students should be aware of the assessment criteria used by the trainers at LITC. Assessments requiring an essay or report writing will be based on the following criteria:
1. Answer the Question
Students must address what the question is asking. Look for key words that indicate how the question is to be approached and the information that is to be included. Sequence the answer to appropriately develop logical arguments.
Any quotation or content that has been obtained from published sources must be referenced. This must be done at the end of a quotation and extended in the bibliography.
3. Accuracy of spelling, grammar and punctuation
Accurate spelling, grammar and punctuation will ensure the trainer can correctly interpret what is written. Students should use the tools available (dictionary, thesaurus, spell-check on computers etc.) and must proof read all assessments before submission.
All assignments must be the individual’s own work. Trainers are responsible for ensuring that any “suspect” assessments are thoroughly scrutinized. Any irregularities will be reported to the Director and dealt with accordingly. It is the student’s responsibility to keep a copy of their assignments.
All assessments should be submitted in the following format:
• Coversheet attached to front
• Use one side of the page only
• Assignments to be typed
• Double spacing to be used
• Use correct format. E.g. Essay or report format, appropriate headings.
• All assignments require a header and footer with their name, date, Student ID number and unit code.
NB: Exemption allowed where students are unable to access appropriate equipment. Hand written assignments must be neat and legible.
IMPORTANT: All students must keep a copy of all assessments submitted.
Due date Information
The trainer will advise students of the final date for the receipt of an assessment when the assessment is handed out or set. Assessment will only be accepted after this date in case of illness (Doctor’s certificate must be provided) or other exceptional circumstances (At the discretion of the Training Manager)
LITC’s Director will deal with any dishonest assessments /examinations. Dishonest assessments/examinations include:
• Deliberate copying or attempting to copy the work of other students/persons.
• Using or attempting to use information prohibited from use in that sort of assessment
• Submitting the work of another student/person as their own
• Plagiarism (i.e. taking and using as their own, the thoughts and writing of another with the intent to claim the work as their own.)
• Consulting with peers throughout formal assessments. Two verbal warnings will be given before cancelling the assessment and the assessment/s will be marked NYC.
Students involved in any of their above will be set new examination / assessment and will be counseled by the Director. A fee of $200 will be charged to the student and must be paid prior to the re-sit. Further occurrence of academic misconduct will be recorded on the student’s file and suspension / dismissal of local students will be at the discretion of the Director.
Assessment Re-sit Procedure
Stage 1: Student undertakes in-class assessment
• Students will be notified within 10 working days of undertaking an assessment of their performance.
• If a student does not attend the in-class assessment, they should notify their trainer as to why they did not attend and if due to illness a medical certificate must be produced.
Stage 2: Student deemed ‘Not Yet Satisfactory’ in the FIRST assessment
• Students who are deemed to be Not Yet Satisfactory are to be provided with information identifying the areas in which they failed to achieve.
• Students will then have the opportunity to repeat the assessment task
Stage 3: Student deemed ‘Not Yet Satisfactory’ in the FIRST re-sit
• If the student is again deemed Not Yet Satisfactory they will be provided with information identifying the areas in which they failed to achieve competency.
Stage 4: Student deemed ‘Not Yet Satisfactory” in the SECOND re-sit
• If the student is still unable to demonstrate competency, then the student will be marked Not Yet Competent and be required to repeat the unit of competency.
• LITC will determine the time at which the unit will be available.
All students will receive their assessment feedback and result within 10 working days of submission. On completion of a certificate or unit of study Lifetime International Training College will issue statements of attainment/certificates within 21 working days.
Some courses require vocational placement.
A Vocational Placement is
• The on-the-job training component of the vocational course being undertaken
• An opportunity for the students to gain experiences and decide if they wish to follow a career path in the particular industry
• Valuable for gaining industry contacts
• Generally undertaken in a block of 5 consecutive working days or 1-2 days per week throughout the course.
• Approved by DETE
• Relevant to the course being undertaken
Vocational Placement Information
• Students are responsible for ensuring that the Vocational Placement Form is fully completed and that all information is correct. Completed forms are to be returned by the due date (as instructed by the trainer).
• Lifetime International Training College will locate a Vocational Placement and process the placement information. A letter or email of confirmation will then be forwarded to the student, giving the host organisation and placement details.
• The Vocational Placement Agreement Form is given to the organisation to sign must be returned to your trainer at least 5 working days prior to the commencement of the placement. Placements may be cancelled if the Agreement is not returned.
• The student is required to be courteous, professional and observe the rules, regulations and instructions of the workplace. This includes Workplace Health and Safety Regulations, Safe Working Practices, and the wearing of appropriate clothing and footwear if required.
The student will be required to attend the placement at the times agreed; students are required to make their travel arrangements provided by Lifetime International Training College.
Students are responsible for notifying the workplace if they are absent for any reason.
Each individual student will have a personal file for storage of training records. Student training documentation will be stored in a secure manner. All trainers/assessors involved in the training program will be informed of their responsibilities under this policy. Requests for access to information must be in writing and the release of information is the decision of the Director.
Students may wish to access their records to check on work completed, progress or for other reasons. Please organise with your Trainer a time suitable to view your training records. Other parties accept for the Australian Skills Quality Authority, will not be permitted to access student files without written consent from the student.
For audit purposes and in the event of a complaint or appeal, ASQA may request to view student files. The purpose of this is to ensure compliance with the VET quality Framework.
LITC will ensure that all required procedures are followed to ensure students rights to privacy. Any information gathered will only be utilised for the purposes of delivery of training and assessment services and the documentation compliance requirements according to the Standards for National VET Regulator (NVR) Registered Training Organisations (2012).
To ensure that Registered Training Organisations meet the national standards and offer quality training to students, ASQA conducts regular audits. The audit process involves a review of a training organisations policies, procedures, record keeping and practices. On occasion ASQA may contact past and present training students to conduct an interview to confirm that the organisation is complying with its obligations and providing a service, which meets the needs of clients and industry.
Upon request Lifetime International Training College are required to supply the following information to the ASQA:
• Contact details including address, telephone numbers and email address
Your feedback is particularly important to the commitment of LITC’s continuous improvement. Throughout your training you will be asked to provide your thoughts and comments on the training received. Lifetime International Training College also encourages all students to make contact should they wish to provide feedback or comments on any aspect of the service they have received.
We operate in compliance with current private legislation. All training staff have current knowledge of privacy policies as they relate to a RTO. We will ensure that all required procedures are followed to ensure your rights to privacy.
Any information gathered will only be utilized for the purposes of delivery of training and assessment services and the documentation compliance requirements according to the Vet Quality Framework
Based on the Access and Equity Policy for the Vocational Education, Training and Employment Act 2000, Lifetime International Training College will provide training that is:
• Equitable for all people through the fair allocation of resources and involvement in vocational education and training
• Provides equal opportunity for all people
• Provides access for all to appropriate quality vocational education and training programs and services
• Provide support services which enhance achievement of positive outcomes
LITC will make all attempts to provide the training and assessment services in a spirit of co-operation and mutual respect. There are times however when a disciplinary action must be taken to ensure the safety and well being of all students and staff.
Examples of when disciplinary action may be required to be taken include when a student:
• Fails to make course progress or appears likely to fail as defined above;
• Brings onto, or consumes on our premises, any drug of addiction or dependence (except drugs prescribed by a qualified medical practitioner),
• Brings onto or consumes on our premises any alcohol.
• Exhibits any form of behaviour that is adversely affected by the influence of drugs or alcohol.
• Damages or removes any property or resource of ours or any training venue hired by us.
• Assaults (physically or verbally) any person or persons on our premises or any training venue hired by us.
• Fails to comply with any instructions given by a member of staff relating to the safety of any person or persons on our premises.
• Exhibits any form of conduct whilst on our premises that is considered to be aggressive, disorderly, disruptive, harassing or interferes with the comfort, safety or convenience of any person who is acting lawfully and entitled to be present.
• Enters any part of our premises or any other place to which students have access for the purpose of tuition, when not entitled to do so, or having entered, refuses to leave the premises.
When disciplinary action is taken, the Director will notify the student of the reason for the action.
• A verbal warning will be given to the student and documented on their file
• Where the behaviour continues after the verbal warning, the Director will counsel the student and a written warning will be provided to the student. A copy of this warning will be noted and kept on their file
• In the event that the behaviour continues beyond the written warning, the student will be removed from the training program. Notification of removal will be made in writing and a noted copy will be placed on their file.
If a student wishes to express a complaint in relation to the disciplinary action taken, they have the opportunity to follow our complaints procedure.
We expect that our staff will maintain a professional and ethical working relationship with all other staff, management and students. Any breach of our disciplinary standards will be discussed with the Trainer and the Director and the appropriate action will be taken.
Based on the Anti-Discrimination Act 1991, At all times LITC will provide an environment that is free from all forms of harassment and discrimination (including victimisation and bullying).
Everyone, regardless of whether they are a student, Trainer, administration or support staff, is entitled to expect the same rights.
• The right to learn, teach or carry out their duties.
• The right to be treated with respect and treated fairly.
• The right to be safe in the workplace emotionally and physically.
• The right to have all reports of harassment and discrimination to be treated seriously, impartially and sensitively. Harassment and discrimination, including victimisation and bullying, is unwelcome, uninvited and unacceptable behaviour that will not be tolerated.
• The right to inform LITC management of any harassment or discrimination and management has the responsibility to take immediate and appropriate action to address it.
• The right to confidentiality and discretion when initiating or becoming involved with a complaint or appeal.
• The right to know, that whenever possible, all complaints should be resolved by a process of discussion, cooperation and conciliation.
• Both the person making the complaint, and the person against whom the complaint has been made, has the right to receive information, support and assistance in resolving the issue.
Students have the responsibility to:
• Allow others to learn, (see also Mobile Phone Policy)
• Keep our premises safe by not threatening, bullying or hurting others in any way.
• Keep the classroom safe by obeying instructions.
• Keep our premises safe by not bringing illegal substances or weapons onto our premises.
• Refrain from stealing, damaging, or destroying the belongings of others.
The Work Health and Safety Act 2011 requires that the employer’s duty of care is to provide a safe and healthy working environment for all employees, and the employee’s duty of care to take reasonable care for the health and safety of others in the work place. This includes the provision of:
• A workplace that is safe to work in, with working procedures that are safe to use.
• Adequate staff training including topics such as safe work procedures, infection control procedures and appropriate hygiene.
• Properly maintained facilities and equipment, including the provision of personal protective equipment such as gloves, eye protection and sharps containers where required.
• A clean and suitably designed work place with the safe storage of goods such as cleaning chemicals.
The following procedures and standards must be observed to achieve a safe working and learning environment:
• Maintain a safe, clean and efficient, working environment.
• Implement procedures and practices, in a variety of situation, in accordance with State and Local Government Health regulations.
• Store and dispose of waste according to health regulations.
• Clean walls, floor and working surfaces to meet health and safety standards without causing damage.
• Check all equipment for maintenance requirements.
• Refer equipment for repair as required.
• Store equipment safely.
• Identify fire hazards and take precautions to prevent fire.
• Safe lifting and carrying techniques maintained.
• Ensure student safety at all times.
• Ensure procedures for operator safety are followed at all times.
• All unsafe situations recognised and reported.
• Implement regular fire drills and provide first aid courses to all staff and student.
• Display first aid and safety procedures for all staff and students to see.
• Report any identified Occupational Health and Safety hazard to the appropriate staff member as required.
We are subject to a variety of legislation related to training and assessment as well as general business practice. All current legislations can be found at http://www.legislation.qld.gov.au/Acts_SLs/Acts_SL.htm
Current legislation that effects our operations includes but is not limited to the legislation listed below
Work Health and Safety Act 2011
• The Work Health and Safety Act 2011 provides a framework for managing health and safety risks in Queensland workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant - this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: http://22.214.171.124/Search/isysquery/339c9a76-0e46-4440-8c69-949b3b393f40/5/doc/WorkHSA11.pdf#xml= http://www.legislation.qld.gov.au/Search/isysquery/339c9a76-0e46-4440-8c69-949b3b393f40/5/hilite/
Industrial Relations Act 1999
The principal objective of the Industrial Relations Act 1999 is the provision of a framework for industrial relations that supports economic prosperity and social justice. For more information visit: http://www.legislation.qld.gov.au/LEGISLTN/ ACTS/2009/09AC015.pdf
Privacy Act 1988
The Privacy Act 1988 makes provision to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT). For information on privacy regulations in Queensland and in other states and territories, visit the www.privacy.gov.au/privacy_rights/laws
Copyright Act 1968
The copyright Act 1968 is an Act relating to copyright and the protection of certain performances, and for other purposes. For more information regarding the Copyright Act 1968, go to http://www.comlaw.gov.au/Details/C2013C00007/Download
Legislation for Managing and Minimising Risk
Like any organisation, training organisations must have systems in place for managing and minimising risk commensurate with the nature of the services they provide. Visit the Queensland Government's Workplace Health and Safety website (http://www.deir.qld.gov.au/workplace/) for more information regarding legislation for managing and minimising risk.
Vocational Education, Training and Employment Act 2000
Vocational Education, Training and Employment Act 2000 (http://www.legislation.qld.gov.au/LEGISLTN/CURRENT/V/VocEdTrEmA00.pdf) was introduced by the Queensland Government to provide a legislative foundation for flexible, high-quality training to support Queensland's workforce, now and into the future. The legislation regulates the apprenticeship and traineeship system and provides a structure for providing advice on vocational education, training and employment matters to the Government. All RTOs should comply with the Act. The Training Reform Act 2003 is an amendment to the Training and Employment Act 2000.
Anti-Discrimination Act 1991
The Anti Discrimination Act 1991 aims to promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity, including education and training. The services developed and offered by LITC including their administrative practices and assessment processes, take into account the principles established by this legislation. For more information go to (http://www.legislation.qld.gov.au/LEGISLTN/CURRENT/A/AntiDiscrimA91.pdf)
Fair Trading Act 1989
The Fair Trading Act 1989 aims to provide an equitable, competitive, informed and safe market place. It makes provisions in respect to certain unfair or undesirable trade practices, and aims at regulating the supply of goods and services. For more information visit: http://126.96.36.199/Search/isysquery/2eae0579-50d3-4bd9-ab7d-1fe1bb671aea/1/doc/FairTradA89.pdf#xml=http://www.legislation.qld.gov.au/Search/isysquery/2eae0579-50d3-4bd9-ab7d-1fe1bb671aea/1/hilite/
Australian Consumer Law (2011)
The new legislation incorporates the key principles of both the former Trade Practices Act which covered business conducted across state borders and the governance of commerce and state legislation which determines the rights of consumers and the safety of products. For more information visit: http://www.consumerlaw.gov.au
Commission for Children and Young People and Child Guardian Act 2000
The object of the Commission for Children and Young People and Child Guardian Act 2000 is to establish the Commission for Children and Young People and Child Guardian and to promote and protect the rights, interests and well-being of children in Queensland. For more information visit: http://www.legislation.qld.gov.au/LEGISLTN/CURRENT/C/CommisChildA00.pdf For more information regarding the above legislation or to search for other legislation, visit the Office of the Queensland Parliamentary Counsel (OQPC).
Lifetime International Training College is dedicated to providing a high standard of service. Should a student have a complaint or wish to appeal an assessment result they are encouraged to do so by using the following process.
Students are encouraged to speak immediately with their Trainer. If the student is not comfortable addressing the issue with the Trainer they are encouraged to contact the Training Manager or Director
If the issued is not resolved the student is encouraged to either speak to the Training Manager or Director in writing.
If it is not possible to resolve the dispute internally, via the process above, then LITC will arrange for independent mediation to resolve the dispute. The complainant/ appellant should request access to the external process in writing. Independent mediation is available through the Dispute Resolution Branch, Department of Justice and Attorney General. There are six dispute Resolution Centre’s throughout Queensland.
NB: Students may nominate a support person to accompany them at any stage of the dispute resolution process.
Dispute Resolution Centre - South Queensland (Brisbane)
Phone+61 7 3239 6007 or 1800 017 288 (toll free outside Brisbane)
Fax+61 7 3239 0200
For other enquiries:
Brisbane Magistrates Court
363 George Street
Brisbane QLD 4000
GPO Box 149
Brisbane QLD 4001
Phone +61 7 3006 2518
Fax +61 7 3239 6284
There is no fee charged to the complainant/appellant for use of this service and arrangements will be made by LITC unless the complainant/appellant prefers to make arrangements.
Outcomes of complaints or appeals will be provided to the candidate in writing.
Students have 10 working days in which to register a complaint or appeal against a result.
An appeals and reassessment process is an integral part of all training and assessment pathways leading to a nationally recognised qualification or Statement of Attainment under the Australian Qualification Framework and in accordance with the Vet Quality Framework
A fair and impartial appeals process is available to all students. If a student wishes to appeal his/her assessment result, he/she must first discuss the issue with the Trainer or Training Manager, and the student wishes to proceed with the appeal then the student should complete an appeals application (Refer to Appendix A at the back of this handbook)
All appeals are recorded in writing, and the results of the appeal process will also be communicated to the student in writing (including reasons for the decision made. The appeal may be heard by an independent person or panel if requested. A copy of this communication is also kept on file, and the complaints recorded on the complaints register in the student’s individual file.
Grounds for appeal
An application for appeal will be considered where:
• A student claims a disadvantage because the trainer did not provide a workbook or appropriate information (Re: assessment details).
• A student claims disadvantage because the trainer varied without consultation or in an unreasonable way the assessment requirements.
• A student claims disadvantage because assessment requirements specified by the trainer were unreasonably or prejudicially applied to him or her.
• A student is of the view that a clerical error has occurred in the documenting of the assessment outcome.
• A student claims that there is a discrepancy between the practical observation and the formal assessment.
If the appeal for re-assessment is proven we will make all necessary arrangements to conduct the re-assessment of the student at a time that is mutually convenient for all parties concerned, and if required the appeal will be heard an independent person or panel.
All appeals are recorded and reviews at Management Review Meetings.
If a student desires to withdraw from a full-time or part-time course prior to completion of the normal expected training period offered by us, notice must be given in writing.
• See Notice of Withdrawal from a course form. (Appendix E of this handbook)
• See Refund Policy
The student will be issued with a nationally recognised Statement of Attainment for any units in which the student has been assessed as competent in recognition of partial completion of the course.
If a student fails to notify the college about change of details, and the college is unable to contact them over a 6mth period, students will be notified by letter, email that they have 30 days to respond or the college may withdraw from course.
Students who have paid for the course are permitted to defer for no more than six months. Students can only defer once for each course and the decision is based on approval by the College’s Director. Students who are approved to defer their course need to complete the leave/ absence request form (See attached Appendix E)
LITC can only defer or temporarily suspend the enrollment of a student on the grounds of misbehaviour in situations where an element of danger to staff or students is apparent,
Cancellation & Refunds
Lifetime International Training College (LITC) operates a refund policy which is fair and equitable. This policy addresses full refunds, partial refunds and refunds in the event that LITC postpone or cancel training.
(AUD) 250.00 of the fees is a non-refundable administration fee except in the circumstances outlined below:
LITC will issue a full refund when:
• The student gives us written notice more than 28 days prior to commencement of course.
• A student is unable to attend due to extended hospitalization/illness, and/or advanced pregnancy/childbirth and these matters are conclusively evidenced.
• If a student withdraws from a course and supplies LITC with written notification of more than 28 days before the course commencement date, course fees paid will be refunded.
• Please note the enrolment fee will not be refunded.
• The application for enrolment is rejected and then the refund will also include the enrolment fee.
A Partial Refund:
• Review of Credit transfer indicates that student does not have to undertake the course / part course
• Partial or full refunds will be considered after 28 days from the commencement of the course only under exceptional circumstance such as long-term illness
We will not issue refunds under other circumstances including but not limited to:
• Changes occur in student work hours
• It becomes inconvenient for a student to travel to class
• A student moves interstate
• A student changes jobs or becomes retrenched
• A student leaves before finishing course / unit of competency.
• A student is expelled from the college for a serious breach of discipline
No refunds will be made after the student has completed more than 28 days of a course.
We will make payment of all refunds within 20 working days of receipt of a written application for refund. Refunds will be made to the person who entered into the contract with LITC and will be paid in the same currency in which the fees were received.
All bank charges incurred by LITC in issuing the refund will be met by the student.
Students are not permitted to transfer course fees to another student.
Note: In extenuating circumstances, following a written application to the Director, special consideration will be given with regards to refund of course fees.
Refunds paid if LITC defaults:
In the unlikely event that LITC is unable to deliver a course in full; students will be offered a pro-rata refund for the course money paid to date. The refund will be paid within 10 working days from the day on which the course ceased being provided. Alternatively, the student may be offered enrolment in an alternative course by LITC at no extra cost.
Students have the right to choose if they would prefer a refund of course fees, or to accept a place in another course. If students choose placement in another course, they will asked to sign a document to indicate acceptance of the placement.
We will only issue AQF qualifications and statements of attainments within our scope of registration that certify the achievements of qualifications or industry/enterprise competency standards from nationally endorsed training packages or qualifications, competency standards or modules from accredited vocational courses.
We operate in compliance with current private legislation. All training staff have current knowledge of privacy policies as they relate to a RTO. We will ensure that all required procedures are followed to ensure your rights to privacy.
Any information gathered will only be utilized for the purposes of delivery of training and assessment services and the documentation compliance requirements according to the AQTF 2010.
All staff at LITC wishes you all the best with your studies. Please note if you have any further questions please do not hesitate to contact us.
Please complete the student acknowledgement declaration form and hand it in at reception prior to attending your first class.
Please click on the links below to download the relevant Appendix documents:
APPENDIX “A” – Complaint/Dispute/Appeal Process Form
APPENDIX “B” – Incident Report Form (Basic)
APPENDIX “C” – Incident Report Form (Complex)
APPENDIX “D” – Change of Address Form
APPENDIX “E” – Leave / Absence Request Form
APPENDIX “F” – Notice of Withdrawal from a Course Form
APPENDIX “G” – Student Request Form
APPENDIX “H” – Hardcopy Student Handbook