Lifetime International Training College treats any concerns and complaints in a serious manner and provide resolution as quickly as possible.

There are several ways to resolve the issues. Most issues can be resolved through communication with your trainer or course coordinator.

  • Academic Issues

A student has the right to to raise a complaints or concerns relating to your studies. If you think your assessments, projects or exams aren’t mark properly, a student has the right to appeal with the result.

You just need to complete our Appeal and Complaints Form and submit to your course coordinator.

  • Non- Academic Issues

If anyone have complaints about the college relating to non-academic matters or general issues, you may use our General Complaints Form for us to respond with your concern.

Forms and Policies


(*Please note that forms will open or download instantly)

Certificate Replacement Form

Change Course and Class Form

Change of Address Form

College Withdrawal Form

Credit Card Authorisation Form

Refund Request Form

Request for Statement of Attainment


International Student Handbook 2015


Standard for RTO’s 2015

Complaints & Appeals Policy

Principles of Natural Justice